Robotic Process Automation
It is a software technology that automates repetitive, rule-based and manual business processes. RPA software performs the same tasks by mimicking the operations a human performs on a computer. This technology is used to perform business processes faster, error-free and cost-effectively.
Software Robots
RPA enables software robots to interact with computer systems in the same way a user does.
The basic working principles are as follows:
Data Capture and Processing: RPA recognizes and processes on-screen data (e.g. copying data from a form).
Cross-System Integration: It can exchange data between different software or platforms.
Rule Based Operations: It takes decisions and executes operations within the framework of predefined rules.
Automation Steps: It executes each step of the process in a specific order and within rules. RPA robots can work without user intervention and complete processes without errors.
RPA & AI Integration
While RPA and Artificial Intelligence (AI) are different technologies, they can work integrated with each other.
RPA (Rule Based): RPA is based on specific rules and structured data. It often needs an additional intervention to deal with out-of-rule situations.
AI (Learning Based): AI can process unstructured data, analyze it and make predictions. It relies on learning algorithms and gets better over time.
Cooperation: When integrated with AI, RPA enables automation of more complex processes. For example, processing an invoice with RPA and checking for fraud with AI.
Invoice Processing, Reporting, Order Processing and More
RPA is particularly effective in repetitive and rule-based processes.
Examples of appropriate processes:
Invoice Processing: Automatic processing of supplier invoices.
Data Entry: Regular data entry into CRM or ERP systems.
Reporting: Preparation of regular financial reports.
Email Management: Inbox organization, email forwarding.
Order Processing: Processing and verification of online orders.
Customer Support Processes: Automated responses to simple customer requests.
Automated Solutions to Sectoral Problems
RPA can be customized according to industry-specific needs and is used in a wide variety of fields.
Finance and Accounting: Invoice processing, payment tracking, budgeting.
Human Resources: Candidate screening, payroll processing, recruitment processes.
Health: Patient records, insurance transactions, reporting.
E-commerce and Retail: Inventory management, order tracking, customer service.
Telecommunications: Billing, management of customer requests.
Manufacturing: Supply chain management, inventory control.
Law: Contract management, preparation of case documents.
